Enter and verify new assignments and proactively manage projects, including cycle times
Maintain detailed documentation and update file statuses regularly
Communicate project status with clients and provide proactive updates
Assign, manage, and monitor field appraisal teams
Collaborate with the Quality Assurance team to ensure a high-caliber end product
Provide exceptional customer service via phone and email, assess client needs, and deliver appropriate solutions
Maintain consistent communication with field teams
Answer incoming calls and respond to emails in a timely, professional manner
Review appraisal reports for accuracy, completeness, and compliance with industry standards and regulations
Process invoices in accordance with contractual requirements and maintain proper documentation
Provide feedback on operational issues and inefficiencies to support process improvements
Assist with additional duties as needed

High school diploma or GED required
Insurance claims experience preferred
Familiarity with Xactimate and Xactanalysis
Strong organizational, documentation, and communication skills
Ability to remain calm, focused, and effective in a fast-paced environment
Highly detail-oriented with a commitment to accurate, thorough file documentation
Ability to collaborate and share job management responsibilities within a team environment
Growth mindset with a willingness to suggest improvements and foster open communication
Proficient in Microsoft Office, web browsers, and PDF tools, with the ability to quickly learn internal systems

Appraisal Project Manager

Key skills