Client Services Associate II

Role Overview

• Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages within set service levels.
• Provide ordering support and perform outreach to customers regarding ordering issues and missing information within set service levels.
• Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management related issues.
• Provide information regarding Freenome’s products and services to current and prospective customers and patients.
• Maintain compliance and accuracy when handling sensitive patient information.

Requirements

• High school diploma or equivalent certificate.
• Minimum of two years of experience in Client Services, preferably in healthcare or a closely related field.
• Technology proficiency including Mac and Apple products, 2 factor authentication apps, Google suite, CRM systems and customer communication tools like Salesforce and 8x8 or Vonage.
• Conversational fluency in English and Spanish.

Benefits

• You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.