Senior Customer Service Supervisor

Role Overview

• Day-to-day team management & administration, including setting and monitoring individual KPIs and KRAs.
• Prepare local reports & analytics to monitor team performance; take proactive actions for continual improvement.
• First point of contact for escalations/issues within the zone for customer service activities.
• Suggest new initiatives for continuous process & customer experience improvements based on dynamics.

Requirements

• Graduate / Post-Graduate degree holder.
• Minimum 5 years’ experience in shipping / logistics domains (front office / customer care experience preferred).
• Demonstrated communication and inter-personal skills.
• Receptive to change management and adaptability to diverse cultural and business scenarios.
• Ability to mentor and provide leadership to the team.
• Strong understanding of systems.
• Experience in case management systems preferable & demonstrated abilities in advanced usage of MS Office tools is a must.

Benefits

• CEVA Logistics and CMA CGM AIR CARGO, the CMA CGM Group continually innovates.
• Committed to the energy transition in shipping.
• Global humanitarian efforts through the CMA CGM Foundation.