Scheduling transportation needs for passengers and clients
Transportation provider assistance calls
Outbound calls to passengers, client contacts, attending facilities
Chat monitoring and response
Use of our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Five9, Salesforce, and Zendesk to successfully complete trip requests.
This is a fully remote position in a high-volume contact center where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people.
This is a full time position that may include weekend and evening hours, depending on the shift.

High School Diploma, or equivalent
Communication skills that include empathy and understanding
Commitment to efficiently see tasks through to completion
Pride in your work to match company vision
Proven broadband Internet access (Minimum 100 Mbps download / 20 Mbps upload) with the ability to connect via ethernet cable
Private, dedicated, quiet work space free from distractions where you can work uninterrupted through the entirety of your shift
Understanding of basic computer troubleshooting
Shifts available:
Shifts are scheduled between 8:00 a.m. and 9:00 p.m. ET and may include daytime, evening, and weekend hours.
All shifts are subject to change based on business needs.

NOTE: Candidates must have internet speed of 100 mbps and ability to hard-wire in via ethernet as needed

Competencies:

Fluency with standard business tools like MacBooks, Google Apps, and software-based telephone systems preferred
Contact center or tech support experience encouraged
Customer service experience dealing with customer issue management
Thoroughness in following SOPs to complete tasks
Ability to recognize trends and report to upper management
Actively engage and collaborate in the work of a remote team

Competitive compensation $16
$18 per hour plus a rich benefits offering
Career advancement opportunities
Fully remote
skip the commute
Paid Time Off
Medical, Dental, and Vision insurance
Employee coverage 100% company paid! Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility
Need to add dependents? We help with that too
TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody
all company provided
Life insurance, short-term disability, long-term disability
again, all paid for by Ride Health
401k retirement savings plan with 4% fully vested employer match right out of the gate
Fully paid parental leave after 6 months of employment
And we're always looking to add more...**

Contact Center Ride Success Agent

Key skills