Global Head of Client Success

Role Overview

• Define and execute the global client success strategy to align with company growth goals
• Oversee global teams across Account Management, Campaign Delivery, and Client Success
• Manage executive relationships with strategic global clients and external agency partners
• Enhance client retention, renewals, and revenue expansion across existing accounts
• Standardize global account management processes and implement consistent campaign management methodologies
• Build executive dashboards to measure client health, retention, and commercial performance metrics

Requirements

• 12+ years' experience in client success, account management or commercial leadership.
• Significant leadership experience within digital publishing, media, advertising, marketing services or technology.
• Experience managing global or multi-regional client service organizations.
• Proven track record leading large, high-performing teams.
• Strong commercial acumen with responsibility for revenue retention and growth.
• Experience building scalable operational processes and service models.
• Executive stakeholder management experience with major brands and agencies.
• Experience leading organizational change and transformation programs.

Benefits

• Medical, dental, and vision coverage
• 401k plus a company match
• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programs
• Opportunity to purchase shares in Future with our Share Incentive Plan