Develops strategic operations processes to ensure long term goals set by senior leadership are met
Partners with operational leadership in the creation of workload models/metrics for key positions
Oversees workload model reporting to ensure operations are at optimal staffing levels
Provides strategic insights and collaborates with executives in the development of the operational metrics initiatives and analysis interpretation data sets
Utilizes the value-based pricing process to understand operational impact on the business
Directs the process to develop and analyze key performance indicators (KPI), generates ad hoc reporting as requested by senior management
Partners within project management for integration of business initiatives that require knowledge of business flows and financial processes
Assists in the evaluation and adherence of corporate policies and procedures including operational and financial reporting and legal/license compliance; identifies and implements efficiency recommendations

Bachelor's degree from an accredited college or university preferred
CPA preferred
Ten (10) years of operational or financial analysis experience or equivalent combination of education and experience required
Management of a team and claims management experience strongly preferred
Solid understanding of claims management, worker's compensation, liability, disability, or specialty operations business lines
Strong understanding of business operations, key metrics and ability to translate data insights into actionable business strategies
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Advanced Microsoft Excel knowledge
Strong analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to plan, monitor, track, and solve problems
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to effectively work with all levels throughout the organization

SVP Operations Planning – Analysis

Key skills