Customer Technical Manager

Role Overview

• Act as the primary representative for customer interactions when managing complex support events
• Recover relationships between Gulfstream and customer via complex problem resolution
• Develop and maintain effective controls for budgets, manpower usage, schedules, procedures, and policies
• Coordinate with Gulfstream/ AWRF facilities as the project manager to coordinate support for complex support events
• Tactical oversight of escalated customer issues
• Identify, develop, and implement programs that help prevent future aircraft downtime
• Provide coordination and communication with Customer Support and Production areas
• Lead or participate as a member of special teams and forums
• Provide remote Technical Operations support when not supporting complex AOG events
• Author, maintain, and edit Customer Technical Manager Standard Operating Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned

Requirements

• Bachelor's Degree in Management, Aviation Maintenance, or Engineering Tech required or equivalent combination of education and experience
• 10 years of related aircraft maintenance or operations experience
• 3 years maintenance or operations experience with specific Gulfstream aircraft model (i.e. GV/G550/G450, GIV, GII/GIII, G100, G200)
• Supervisory or Management experience required
• A&P (FAA Airframe and Powerplant) license preferred
• Thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system

Benefits

• Meaningful connections
• Culture of trust, respect, and integrity
• Support teams and operators