Drive continuous improvement, standardization, and capability building within operations team
Enhance service delivery quality through training programs and development of best practices
Act as acting PFM during absences of site leads to ensure zero disruption in service delivery
Conduct operational diagnostics to assess on-ground realities and develop improvement plans
Track and report on operational KPIs and use data-driven insights to drive decision-making
Design and deliver targeted training programs based on gaps identified during operational reviews

Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field
5+ years of experience in Facilities Management, Operations, or Continuous Improvement roles
Strong understanding of FM operational workflows and industry standards
Excellent presentation, public speaking, and coaching skills
Proficiency in process mapping tools (e.g., Visio) and data analysis (Excel, Power BI)
Change management expertise with the ability to influence stakeholders at all levels

Senior Facilities Manager

Key skills