Customer Success Manager

Role Overview

• We're building the world's first viral agent. An AI purpose built for influencer marketing.
• An autonomous agent that goes from "I need this campaign to break" to "50 influencers live next week" with minimal human intervention.
• We have 3 years of proprietary data on what makes influencer content go viral.
• We need a senior Customer Success Manager who can guide clients through digital account setup, e-signature and contracting flows, and day-to-day use of Pulse.

Requirements

• 2+ years managing influencer or creator campaigns end to end, in customer success, account management, or a client-facing role for a digital product (SaaS/CMS).
• Experience managing digital accounts end to end: onboarding, adoption, renewals, and churn reduction.
• Comfort guiding clients through digital signature and contracting workflows (e.g., DocuSign or similar) as part of onboarding.
• Familiarity with CMS platforms and the ability to explain product functionality to non-technical users.
• Experience shifting clients from a "we'll handle it" service mindset to a self-serve product mindset.
• Strong written and verbal communication; comfortable owning renewal and expansion conversations.

Benefits

• Competitive equity in a venture-backed company shaping the future of music influencer marketing.
• Stock options.
• A seat at the table as we redefine how the most iconic record labels, artists, and brands go viral, with our tech, support, and strategic guidance.
• Access to elite tools, AI copilots, and a team that builds daily at top speed.
• Hybrid flexibility.