Provide administrative support to Operation Shared Services and the Benefits Center Organizations.
Gather, compile, and verify information and enter it accurately into documents such as reports, correspondence, vendor portals and databases.
Codes and sorts documents so they can be accurately processed or filed.
Contacting customers to acknowledge Appeal, request or follow up on claim-related information, and completing administrative tasks.
Contacting Attending Physicians (AP) to schedule appointments for peer-to-peer physician discussions.
Monitor status of activities to ensure that established regulatory and workflow timelines are achieved.
Ensure that all activities are accurately and efficiently documented in Unum’s claim system as outlined in existing workflow.

Any combination of education or experience equivalent to five years disability experience and/or three years administrative experience in support of disability claims
Proficiency in all Microsoft Office Programs: Word, PowerPoint, Excel, Access, etc.
Strong written and verbal communication skills; ability to effectively and professionally interact and partner with internal and external representatives and resources, and document interactions accurately.
Superior focus on customer driven problem solving and service delivery; operates as a highly motivated team-player with proven customer service skills.

Business Support Coordinator

Key skills