Act independently of any state or local Information Systems Team outside the Disability Determination Services (DDS) as the highest-level source of technical expertise on network issues.
Be the expert on local and wide area networks, including routers, switches, firewalls, file servers, and all software used therein within the Oregon DDS.
Independently detect analyze and resolve any problems that may threaten the integrity of either the LAN or WAN and to maintain the integrity and function of the LAN and WAN at the Oregon DDS.
Monitors performance of hardware and software, diagnose communication problems, identify and implement solutions as required to maintain the existing LAN/WAN environment.
Communicatees with our federal partner (SSA) to diagnose and resolve performance problems in the LAN/WAN environment caused by software problems.
Diagnoses problems with desktop PCs, laptops, file servers, routers, switches, etc. and repair hardware as needed or report to hardware vendors regarding devices that cannot be repaired locally.
Produces ad hoc reports on system performance for our federal partners and other users.
Reviews and adjusts devices and software on the LAN/WAN to deal with traffic or scheduling issues.
Installs new software as needed. Installs new hardware, configures or reconfigures as needed to improve or maintain LAN/WAN performance, controls inventory of devices.
Tracks resource utilization and projects future utilization based on proposed business changes.

Five (5) years of information systems experience in: System integration and Development experience
An Associate degree in computer science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND three (3) years of information systems experience in: System integration and Development experience
A Bachelor degree in Information Technology, Computer Science, or related field AND one (1) year of information systems experience in: System integration and Development experience
Minimum four (4) years of IT Customer relations experience
Minimum four (4) years of network infrastructure construction and monitoring
Expert in Microsoft full suite including Word, Excel, Power Point, Access

Information Systems Specialist

Key skills