Client Solutions Consultant

Role Overview

• Serve as the trusted advisor and primary point of contact for business unit interactions with the client, coordinating with internal stakeholders to gather inputs and respond effectively to client requests.
• Oversee client expectations, manage communications, and handle escalations related to contracted solutions to ensure client satisfaction.
• Monitor progress toward mutually established goals, ensuring alignment with client business objectives and success metrics.
• Maintain and update client information by performing essential client management activities, including CRM updates, JIRA tracking, reporting, and processing contract or addendum requests.
• Collaborate with internal teams to address client issues and deliver high-quality service, reinforcing a positive client experience.
• Connect client business needs to Zelis solutions, leveraging data-driven insights to drive utilization and adoption of assigned products, optimize and grow client engagement, support business growth, and maximize client value.
• Proactively identify and pursue opportunities to optimize client utilization and value realization, including cross-selling and enhancing existing solutions based on client needs.
• Lead initiatives aimed at increasing revenue growth and showcasing the value of Zelis solutions.
• Own and deliver the business unit’s portion of client business reviews by providing product insights, performance recommendations, and best practice guidance.
• Develop and present data-driven insights that demonstrate the value and opportunities for clients, clearly articulating the benefits received and areas for improvement through analytics.
• Partner with the SCE to deliver a seamless client experience, align on account strategy, and conduct business reviews.
• Execute BU-specific client strategies and account plans in partnership with the SCE.
• Proactively identify and support new business opportunities—including upselling and cross-selling—by recognizing client needs and seamlessly transitioning qualified leads to the Sales team as appropriate.
• Advise clients on and monitor revenue and performance metrics for assigned business units against best practices, benchmarks, and revenue plans; investigate any underperformance and develop recovery plans as needed.
• Ensure adherence to contractual SLAs and operational performance metrics.
• Own assessment and mitigation of solution-specific risks and escalations.

Requirements

• Bachelor’s degree in Business, Health Care Administration, or related preferred
• 2+ years in client facing role
• Experience in cost management, electronic payments, healthcare communications and/or provider network relations a plus
• Thorough knowledge of Excel, PowerPoint and other MS Suite products
• Experience with SalesForce.com is a plus
• Comprehensive understanding of client pain points, business processes, industry trends, and the competitive landscape.
• Demonstrated project management skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Exceptional communication and interpersonal abilities; skilled in building strong relationships with clients and internal stakeholders.

Tech Stack

• SFDC

Benefits

• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage