Inside Adjuster, Analyst II

Role Overview

• Provide exceptional service to policyholders as a Moderate Inside Property Adjuster.
• Virtually inspect damages, investigate coverage, prepare estimates, and settle claims promptly.
• Interact with customers, contractors, and vendors via software platforms such as Xactimate and ClaimsX Video Collaboration.
• Focus on water losses to ensure customers receive the highest level of support and resolution.
• Utilize multiple tools for claim handling and maintain accurate records in the claims system.

Requirements

• 1+ years of previous customer service experience required.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.