Syndicated Loan Servicing Manager

Role Overview

• Provides strategic leadership and operational oversight for the Agency Services function within Commercial Loan Services.
• Manages leaders and professional staff responsible for servicing syndicated and participated loan portfolios where the bank serves as Agent.
• Accountable for operational performance, risk management, regulatory compliance, service quality, audit readiness, and execution of key business initiatives.
• Partners closely with Syndications, Credit, Treasury Management, Technology, Risk, Accounting, and Line of Business teams to support portfolio growth, process efficiency, and strong client and investor service.
• Establishes strategic plans and operational objectives that support corporate goals, business growth, regulatory requirements, and operational excellence.
• Provides leadership and direction to managers, supervisors, and colleagues responsible for syndicated and participated loan servicing activities.
• Oversees end-to-end servicing of agented loan portfolios, including loan boarding, funding coordination, payment processing, principal and interest distributions, fee processing, rate resets, rollovers, advances, paydowns, and loan maintenance.
• Ensures timely and accurate communication with participant banks, borrowers, investors, internal business partners, and external stakeholders.
• Leads resolution of complex operational, accounting, servicing, client, investor, and compliance-related issues.
• Maintains ownership of operational controls, audit readiness, SOX controls, regulatory examinations, internal testing, and remediation activities.
• Directs implementation of policies, procedures, technology enhancements, automation, and process improvements to increase efficiency, scalability, and control effectiveness.
• Monitors productivity, service-level agreements, quality metrics, risk indicators, budgets, and performance trends; provides reporting and recommendations to senior leadership.
• Leads resource planning, staffing, talent development, succession planning, performance management, and colleague engagement initiatives.
• Develops and maintains a culture of accountability, continuous improvement, operational excellence, and exceptional client service.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree
• 5+ years of banking, commercial loan servicing, syndicated loan servicing, operations, or related financial services experience
• 3+ years of leadership experience managing supervisors, managers, or operational teams
• Experience with syndicated and participated commercial loan products
• Experience with operational risk management, audit support, compliance reviews, and control environments.
• Advanced knowledge of syndicated loan servicing and agent bank responsibilities.
• Experience with ACBS, AFSVision, ClearPar, SyndTrak, HAWC, CLOS, or related commercial lending platforms.
• Knowledge of commercial credit agreements, loan documentation, interest calculations, fee structures, and investor servicing requirements.
• Proven success leading large-scale operational improvements, technology implementations, conversions, or transformation initiatives.
• Demonstrated ability to build cross-functional partnerships and influence senior leaders.
• Experience leading high-performing teams in a fast-paced, highly regulated banking environment.
• Strong analytical, organizational, communication, and problem-solving skills.

Benefits

• Flexible work arrangements
• Professional development opportunities