About this role

Lead and manage the AMER and WW EDS Order Management teams to ensure timely and accurate processing of customer orders
Regularly communicate with the teams to provide updates, gather feedback, and drive continuous improvement
Collaborate with IT support to resolve system issues and participate in user acceptance testing (UAT)
Liaise with internal stakeholders to manage and resolve operational challenges
Ensure standardization of order management processes across regions and coordinate with global teams for consistency
Document and streamline workflows to enhance efficiency and reduce errors
Support teams in achieving performance goals and KPIs
Make strategic decisions and allocate resources effectively to meet business objectives

Proficiency in SAP and MS Office applications
Strong analytical skills with experience in data analysis using various tools
Bachelor’s degree and/or equivalent experience in a related field
Effective communicator with strong interpersonal skills to lead cross-functional teams
Experienced in team leadership, collaboration, and providing training and guidance
Skilled in problem solving, coaching, and conflict resolution
Fluent in English

Order Management Manager

Key skills