About this role

Responsible for performing admitting duties for all patients admitted for services at the hospital.
Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders.
Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
Adhere to policies and provide excellent customer service in these interactions.
Conducts audits of accounts and ensures that all forms are completed accurate, timely to meet audit standards.
Responsible for the pre-registration of patient accounts prior to patient visits.
Explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name.

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
Required Education: High School Diploma/GED
Required Certification: CRCR Required within 6 months of hire (Company Paid)

Patient Access Specialist

Key skills