About this role

Oversees daily operations of the patient access/pre-access team
Ensures efficient workflows, staff performance, and adherence to revenue cycle goals
Manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards
Provides coaching and performance feedback, resolves complex patient and operational issues
Partners with clients to optimize front-end processes
Oversees onboarding, training, and continuous development of staff
Drives initiatives that improve patient satisfaction and operational efficiency
Provides comprehensive support for client needs and assumes additional duties aligned with business priorities

1 to 3 Years Required Knowledge, Skills and Abilities
2 Year/ Associate degree or 4 year/ Bachelor’s Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, to include the exploration, experimentation, and application of AI.

Patient Access & Pre-Access Supervisor

Key skills