Provide personalized guidance to help patients understand and manage healthcare-related financial obligations.
Review benefits, estimate out-of-pocket costs, facilitate payment arrangements, and ensure compliance with organizational and regulatory requirements.
Maintain communication and collaboration with the client patient care advocate or designated personnel that receive external patient inquiries, concerns, or complaints.
Produce monthly operating reports for executive review.
Calculate patient liability estimates and collect payments at point of service.
Address billing and coverage inquiries and maintain accurate account documentation.
Research and respond to account inquiries in a timely manner.
Work with leadership team to implement workflow changes if appropriate.

3-5 years' experience in multiple areas of the revenue cycle preferred
High School diploma/GED required
CRCR Required within 6 months of hire
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
Bachelor's degree or Equivalent experience in Healthcare Management / Administration preferred.

Senior Financial Navigation Specialist

Key skills