About this role
Role Overview
- Grow and manage contractor relationships to ensure delivery of Roadside Assistance that meets or exceeds Quality Standards
- Work closely with local contractors who assist AAA members with Emergency Roadside Assistance
- Gathers information/documentation to assist management in determination of eligibility for Roadside Assistance (RA) participation
- Handles or assists in the on-boarding of successful RA candidates after management approval
- Responsible for protecting the AAA brand by managing use of the logo at approved facilities and ensuring compliance throughout the lifecycle of the relationship.
- Provides RA facilities with guidance to improve efficiencies and reduce costs
- Conducts training sessions on RA procedures and program standards for approved facilities and their employees
- Works closely with the Member Relations Department to investigate and make decisions to resolve member complaints within established departmental standards
Requirements
- Bachelor’s Degree; equivalent experience may be considered in lieu of degree
- 4+ years’ experience in account or vendor management, business consultation, or business ownership role; or 8+ years’ experience in a dispatch role; or 5+ years’ experience in a fleet supervisory role that includes working with vendors/service providers/drivers.
- Experience in complaint handling and arbitration techniques.
- Valid driver’s license and good driving record.
Benefits
- Paid Time Off accrual beginning day one + 8 Paid Holidays!
- 401(k) plan with a company match of up to 7%
- Robust Healthcare Coverage including Medical, Dental and Vision Insurance, and Free Life Insurance
- Flexible Spending Accounts for Dependent Care, Health Care and Medical Care.
- Employee Assistance and Wellness Programs to promote work-life balance and be a guidance resource for Physical, Financial, Mindfulness and Community health.
- Tuition reimbursement
- Free AAA Premier Level Membership and Discounts