Program Manager – Patient Access Strategic Initiatives

Role Overview

• Leads end-to-end project management for strategic access initiatives, including scope definition, timelines, risk mitigation, resource planning, and stakeholder alignment across multiple sites.
• Develops and monitors key performance indicators (KPIs) and dashboards to track access operations performance, identify trends, and measure progress against strategic growth targets.
• Conducts root-cause and trend analysis using revenue cycle access data to inform strategic recommendations to senior leadership and support continuous improvement.
• Responsible for coordinating development of policy and guidelines as it pertains to the Revenue Cycle space.
• Translates organizational strategic objectives into actionable operational plans, project roadmaps, and measurable milestones in conjunction with the Revenue Cycle leadership.
• Partners with data/analytics teams to build reporting infrastructure that supports forecasting, capacity planning, and access growth strategy.
• Leads and facilitates meetings around operations and strategic initiatives for all Revenue Cycle supported locations.
• Presents strategic findings, project status, and performance analytics to senior Revenue Cycle leadership to drive informed decision-making.
• Works closely with department leadership, Revenue Cycle leadership, and others to improve and sustain service excellence, communicating gaps/barriers as appropriate to key leaders and facilitating improvement strategies.
• Leads cross-functional teams through change management associated with new initiatives, process redesigns, and technology implementations; performs other duties as assigned in support of the VCUHS mission.

Requirements

• Bachelor's degree in Healthcare Administration, Business, Finance, or related field required
• Minimum of 5 years of progressive revenue cycle, access operations, or healthcare project management experience required
• Demonstrated experience leading strategic, cross-functional projects with measurable outcomes required
• Ab Proficiency in data analytics, dashboard development, and reporting tools (e.g., Excel, Power BI, Tableau) strongly preferred.

Tech Stack

• Tableau

Benefits

• N/A