RN Patient Navigator

Role Overview

• Functions as a member of the multidisciplinary team as an advocate and educator for patients from the initial intake phone assessment, through diagnostic studies, diagnosis, and treatment plan.
• Utilizes the nursing process, including assessment, diagnosis, planning, implementation, and evaluation to navigate new patients through the intake and evaluation process to treatment plan.
• Evaluates whether the patient’s condition makes them an appropriate candidate for travel and treatment.
• Serves as a liaison between the patient and family, primary care physician, internal and external care providers, specialists, and referring providers.
• Acts in compliance with hospital site and enterprise policies/procedures as well as the state specific Nurse Practice Act.
• Uncover and assess cancer treatment history which includes diagnosis, type of treatment, names and addresses of treating physicians and or facilities.
• Works closely with OIS representatives and new patient schedulers when evaluating patient’s appropriateness for visiting the organization.
• Complete preadmission clinical evaluations and makes recommendations assessing the patient’s needs related to the medical diagnosis, treatment providers, treatment options and financial resources.
• Ensure proper and timely documentation in patient’s EMR and all outside records, imaging is received and current for evaluation.
• Follow patient through treatment decision to ensure there are no gaps in care to keep the patient moving timely through to treatment decision, resolving barriers as they arise.
• Promote inter and intra departmental collaboration, nurture relationships with others and is viewed positively by co-workers.
• Respond appropriately to negativity, seeks to promote understanding and mutual achievement of goals.
• Utilize brand platform for consistent deployment of services.
• Seek opportunities for organization improvement, consistently apply thinking to departmental operations to enhance or improve services.
• Demonstrate an orientation toward achievement and professional growth, actively seek and initiate self-improvement through continuing education and/or participation in work projects that offer developmental challenges.
• Facilitate and/or assist with admissions via the intake process.
• Collaborate and develop plans of care (huddles) with teams from intake, medical oncology, specialty clinics and CAM ensuring the patient is educated on the proposed plan of care.
• Provide clarity and address concerns the patient and family may have.
• Facilitate multi-disciplinary patient education to ensure a thorough understanding of the proposed plan of care.
• Act as liaison between Oncology Information Services (OIS) and the Medical Center care providers in all aspects of service recovery anticipating the needs of the patient.
• Facilitate a positive interaction between OIS and the Medical Center to ensure optimum attention to the Mother Standard of Care.
• Carry own share of responsibility and willingly help others.
• Support the goals of the department and participates in department performance improvement.
• Attend required staff meetings.
• Plan workflow to assure timely completion of relevant responsibilities.
• Ensure that encounters are documented, new chart is complete and contains necessary items for physician.
• Apply problem solving techniques to the intake evaluation process.
• Assess special travel needs and work closely with support staff to ensure all details are coordinated for the upcoming patient visit.
• Demonstrate knowledge of patient safety goals relevant to the work environment.
• Demonstrate knowledge of hospital variance reporting system and appropriate management procedures for unexpected occurrences.
• Demonstrate appropriate response to organizational disaster codes.
• Complete annual department Hazardous Communications Training.
• Complete required CE Direct.
• Consistently follow organizational guidelines for effective hand hygiene.
• As indicated, follow guidelines for standard and transmission-based precautions.
• Adhere to facility policies and procedures including assisting in maintaining the Joint Commission standards.

Requirements

• Graduate of an accredited school of nursing
• State-issued Registered Nursing (RN) license.
• Successful completion and verification of the California state registered nursing license within 90 days of employment.
• BLS
• Oncology Certified Nurse highly preferred

Benefits

• No benefits mentioned.