Field Technician II

Role Overview

• Perform a variety of functions based on the need of their assigned geographic area.
• Operate under some supervision.
• Participate in meetings or requiring functions related to projects and processes.
• Perform installation and installation commissioning, troubleshooting, and handling of optical transmission systems with guidance from leadership.
• Perform OTDR, Ethernet, BER, and SONET acceptance testing.
• Complete installation, decommissioning, and troubleshooting of network and customer services.
• Provide preliminary site surveys for building entrance construction requirements and equipment space availability.
• Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.
• Own understanding, learning, and executing to Zayo’s standards for installation, maintenance, troubleshooting, and safekeeping of the network.
• Install, label, scope & clean, and test of fiber optic patch cords.
• Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.
• Proactively seek and identify potential network problems and report these issues before becoming service affecting events.
• This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.
• Meet documented objectives and goals as business needs define.
• Write routine reports, fill out documentation such as site surveys, fiber panels audits, close out packages, power audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.
• Resolve problems in complex situations.
• Use deductive reasoning skills to improve the customer experience and network performance.
• Inspect outdoor cabinets, buried cable, construction sites, and other facilities in various environments, weather conditions, temperatures, various terrains with potential exposure to various types of vegetation and/or wild life.
• Assist other employees with tasks as needed.
• Act as a resource for less experienced Field Technicians.
• Conduct a routine inspection of company issued vehicle to ensure it is in a safe operating condition.
• Follow all personal safety policies and procedures.
• Participate in a scheduled on-call rotation supporting after-hours activity as required
• Flexibility to work occasional long shifts with overnight travel as necessary.
• Other duties as assigned.

Requirements

• Must reside within 1 hour of the New York/New Jersey metro areas
• High school diploma or equivalent
• Minimum of two (2) years Telecom Field experience: installing, testing or turning up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment required
• OTDR experience preferred
• DC Power experience preferred
• Up to 1G, 10G, 100G, 400G Circuit testing experience preferred
• RFC2544, RFC6349 Truespeed, iPerf, Y.1564 preferred
• Familiarity with: Optical Power Meter, Digital Multi-meter, Fiber Identifier, Fiber Scope
• Ability to reasonably work within the company's systems and applications to complete work
• Ability to regularly lift and move objects weighing up to 75 pounds
• Ability to pass MVR check, to maintain eligibility to operate a company issued vehicle per our policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live
• Ability to have and maintain proper legal identification and support background check requirements: Real ID, a plus; Security clearance, a plus
• Basic telecom and/or industry safety training
• Effectively operate in both team and individual environments.
• Use written communication effectively with internal and external peers on a daily basis to work towards common goals.
• Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary
• Follow all personal safety policies and procedures
• Read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, CLR/DLR, process and procedure documents as well as vendor documentation

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave