Customer Success Analyst – NetSuite

Role Overview

• Lead onboarding of new clients, ensuring they successfully adopt our products/services.
• Conduct regular client follow-ups to identify potential issues and propose solutions.
• Participate in client feedback meetings to understand their needs and expectations.
• Maintain performance reports and KPIs to monitor customer success.
• Act proactively to prevent churn, always seeking contract renewals.
• Upsell services and products within the customer base.

Requirements

• Minimum of 2 years' experience in Customer Success.
• Excellent communication and negotiation skills.
• Analytical, data-oriented mindset with strong problem-solving abilities.
• Bachelor's degree in a related field.
• Must reside in São Paulo for regular client visits.

Benefits

• Bonus
• Discount club
• Career development plan
• Day off
• TotalPass
• 15 days paid leave