Transform TELUS's bad debt recovery — lead the charge on AR excellence and drive measurable results across our Business portfolios
Oversee written-off accounts and drive portfolio recovery across TELUS Business Credit Services
Manage third-party collection agencies, paralegal, and law firms; establish and monitor performance KPIs
Negotiate vendor contracts, fee structures, and settlement agreements with corporate clients
Develop internal collections processes and coach teams to improve performance and efficiency
Report on collection performance metrics across multiple segments and portfolios
Collaborate cross-functionally (Credit, Finance, Sales, Legal) on collections strategy alignment
Integrate new collections portfolios during acquisitions and organizational changes
Drive continuous process improvement and technology enhancements

Bachelor's degree in Finance, Accounting, Business Administration, or related field
5-7 years of B2B collections management experience, including agency and legal collections oversight
Agency performance review and data-driven collection strategy optimization
Skilled negotiator with proven ability to structure payment plans while preserving client relationships
Detail-oriented with strong process improvement and creative problem-solving capabilities
Excellent stakeholder communication and cross-functional collaboration
Advanced MS Suite and Excel/Google Sheets proficiency for reporting and analysis
Experience with managing external / third party collection agencies, managing B2B collections portfolios, experience working with internal and external counsel and a general awareness of the legal process surrounding debt collection lawsuits
Experience in process improvement, documentation, and financial reporting
Experience working with SQL
Advanced knowledge of English is required

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

Senior Performance Analyst

Key skills