Provide advanced on-site technical assistance at our manufacturing and engineering facility
Resolve complex hardware, software, and network issues
Support escalations from Level 1 support
Optimize IT systems to enhance productivity in a dynamic production environment
Collaborate closely with engineering and manufacturing teams
Ensure data integrity and implement preventive measures against downtime
Respond to user-reported IT issues via helpdesk tickets, phone, or in-person
Perform in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals
Install, configure, and upgrade hardware and software, including operating systems and enterprise applications
Diagnose and resolve network problems, including LAN/WAN configurations
Conduct proactive system maintenance, including patch management and security audits
Set up and maintain advanced audiovisual and collaboration systems
Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes
Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues
Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards
Provide training and mentorship to Level 1 technicians and end-users
Manage IT inventory, asset lifecycle, and procurement processes.

High School Diploma or equivalent
minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience
Advanced proficiency in troubleshooting hardware, software, and network issues
Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs)
Experience with ticketing systems (e.g., ServiceNow)
Familiarity with manufacturing technologies, including ERP, MES, SCADA, and industrial automation
Strong analytical and problem-solving skills with attention to detail
Excellent communication abilities for explaining technical concepts to non-technical stakeholders
Ability to work independently and in teams under pressure during production-critical situations
Commitment to continuous learning and adapting to evolving technologies.

IT Support Technician

Key skills