IT Gaming Manager – Casino Experience Required

Role Overview

• The IT Gaming Manager is responsible for the day-to-day administration, performance, security, and regulatory compliance of all gaming-related technology systems supporting the casino resort
• This role oversees the integration, maintenance, and support of slot management, table management, cage and kiosk, hotel property management, and food and beverage point-of-sale platforms
• The IT Gaming Manager partners closely with Slot Operations, Cage, Hotel, F&B, Finance, Surveillance, and Compliance to ensure systems are available 24/7, transactions are accurate, and all operations meet internal controls and gaming regulatory requirements
• Manage installation, configuration, patching, and ongoing support of casino gaming systems, including slot management, player tracking, bonusing, ticketing (TITO), and table management platforms from vendors such as Aristocrat, Bally's / Light & Wonder, and IGT
• Administer and support cage, kiosk, and cashless gaming software (e.g., Everi CashClub, Jackpot Xpress, CXC), including reconciliation interfaces, ticket redemption, and W-2G/CTRC reporting workflows
• Oversee the Hotel Property Management System (PMS) environment (e.g., Agilysys LMS/Visual One, Opera, or equivalent), including reservations, front desk, housekeeping, and revenue management integrations
• Administer Food & Beverage Point-of-Sale (POS) systems (e.g., Agilysys InfoGenesis, Oracle Micros/Simphony, NCR Aloha) across restaurants, bars, banquets, and quick-service outlets
• Manage system interfaces between gaming, cage, PMS, POS, loyalty, accounting, and data warehouse platforms; troubleshoot and resolve integration issues
• Lead system upgrades, version migrations, and new-property or expansion implementations, including project planning, vendor coordination, testing, and cutover
• Maintain compliance with Title 31, MICS, ICMP/SICS, PCI-DSS, and SOX as applicable; coordinate with internal audit, compliance, and surveillance on system change controls and exception reporting
• Develop and maintain documentation including system diagrams, SOPs, change-management records, disaster recovery plans, and business continuity procedures for gaming systems
• Serve as the primary IT liaison for gaming system vendors; manage support contracts, SLAs, license renewals, and escalation paths
• Supervise IT team; provide coaching, scheduling, performance reviews, and rotation coverage for 24/7 operations
• Respond to system outages and high-priority incidents, including off-hours, weekends, and holidays; lead root-cause analysis and post-incident review
• Partner with Information Security on access controls, segregation of duties, vulnerability remediation, and audit response for gaming-network assets
• Manage the gaming IT capital and operating budgets, including forecasting, purchase requisitions, and vendor invoice approvals
• Stay current on emerging casino technology, including cashless wagering, mobile gaming, sports book integrations, and player engagement platforms.

Requirements

• Minimum five (5) years of progressive IT experience within a casino or gaming environment
• Bachelor’s degree in information technology, Computer Science, Management Information Systems, or related experience
• Industry certifications such as PMP, ITIL, CompTIA Security+, CCNA, MCSA/MCSE, or vendor-specific gaming system certifications
• Experience with player loyalty / CRM platforms, business intelligence and data warehouse environments, and casino sports book or iGaming integrations
• Prior experience opening a new property, completing a major system conversion, or migrating to cashless/digital wallet solutions
• Experience working under a Tribal Gaming Commission and/or multiple jurisdictional regulators
• Demonstrated working experience with gaming systems from Aristocrat, Bally's / Light & Wonder (SG), and IGT (e.g., Oasis 360, SDS, Advantage, or equivalent modules)
• Working experience administering cage and kiosk software, including Everi products, Hotel PMS platform and Food & Beverage POS systems across multiple outlets
• Strong understanding of casino operations, internal controls, and regulatory reporting requirements (Title 31, MICS, AML/SAR workflows)
• Solid knowledge of Windows Server, SQL Server, networking (TCP/IP, VLANs, firewalls), and virtualization (VMware/Hyper-V) as they apply to gaming infrastructure
• Demonstrated experience leading projects, vendors, and direct reports in a 24/7 operating environment
• Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives
• Must maintain a positive attitude toward work and interface with others in a congenial and polite manner
• Must be able to obtain and maintain a Tribal Gaming License through the appropriate regulatory agency.

Tech Stack

• Firewalls
• Oracle
• PMP
• SQL
• TCP/IP
• VMware

Benefits

• Competitive compensation
• Great benefits
• Fun work environment