About this role

Oversee daily Team deliverables including client management, team capacity, complaint strategy, compliance and overall service delivery
Monitor key performance indicators (KPIs) to track performance and identify areas for improvement.
Manage, train, and motivate a team of direct reports (Team Leaders) and administrators
Foster a positive working environment that encourages collaboration and high performance.
Conduct regular performance reviews and provide constructive feedback.
Ensure high standards of customer service by addressing client enquiries, complaints, and feedback promptly.
Implement risk management strategies to minimize operational disruptions.
Support Operations Manager with the management of operational budgets, control costs, and identify opportunities for cost savings.
Leverage technology to improve operational efficiency, such as system improvements and adoption of new systems and technology.

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Administration Manager

Key skills