Community Outreach Sales Rep – Patient Engagement Specialist

Role Overview

• Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations.
• Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment.
• Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action.
• Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients.
• Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities.
• Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems.
• Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience.
• Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment.
• Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement.
• Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance.

Requirements

• 1 year of experience in a healthcare, patient-oriented position.
• 1 year of experience in providing customer service.
• Sales experience and history of consistently achieving sales goals/metrics preferred.
• Appointment scheduling experience.
• CNA/MA background is a plus.
• Call center experience is a plus.
• Demonstrated passion for extraordinary patient service.

Benefits

• Competitive Salary
• Monthly Bonus Incentive
• Excellent Work/Life Balance
• 15 days of PTO and 3 Floating Holidays
• 8 paid holidays yearly
• Medical, Dental, Vision and 401k