Enrollment Assistant

Role Overview

• Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Education Code, the California Department of Education’s Title 5 regulations and funding terms and conditions, Community Care Licensing Title 22 regulations and administrative requirements, and Head Start performance standards;
• Assisting with scheduling parents for enrollment or recertification appointments at school sites or virtually;
• Providing timely outreach and support to families in the enrollment or recertification process by offering clear guidance, consistent communication, and follow-up in alignment with procedures, while ensuring the database is accurately and promptly updated to reflect each family’s status and outcomes;
• Accurately completing required monthly and weekly reports in a timely manner;
• Collaborating with education staff in matters related to enrollment, attendance, and parent communication;
• Reviewing and managing attendance according to policies and procedures for assigned caseload;
• Providing general clerical support to department staff;
• Providing phone support during assigned call queue periods, ensuring families are promptly connected to the right personnel or department;
• Assisting the enrollment supervisor, enrollment manager, and center-based enrollment director as needed;
• Actively participating in all training provided by the organization and department;
• Build strong rapport with enrolled families, new families, and external social services agency personnel;
• Bringing a team-oriented, collaborative, and positive attitude to the Center-based Enrollment Department;
• Reading and implementing all organization and program policies and procedures;
• Performing other duties as assigned.

Requirements

• Computer skills, including a command of Excel and other Microsoft Office applications
• General clerical and data entry experience
• Ability to type 40 words per minute with minimal errors
• A strong attention to detail and effective organizational skills
• Ability to correctly and effectively communicate in written and oral English
• Exceptional interpersonal skills with sensitivity to the unique needs of families and children, including those with special needs or who are at risk
• Ability to adapt to changing demands and workload
• Experience working with diverse, low-income populations
• A California driver’s license, daily use of an automobile, and automobile liability insurance (preferred)
• Experience and/or training in state and federally funded children’s programs, with particular focus on eligibility and need requirements (preferred)
• Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred).

Benefits

• Medical/dental/vision for part
• and full-time employees (organization pays up to 95% of employee’s premiums; prorated for part-time)
• Organization-paid and matching retirement plan
• Professional growth opportunities, including free child development courses and college reimbursement
• Generous and flexible PTO
• Dedicated, mission-driven colleagues, and much more!