Managing the full corporate hardware lifecycle: procurement with international suppliers, device setup (macOS via Apple Business Manager and MDM), inventory, and shipping to team members
Handling the technical side of onboarding and offboarding — accounts, access, equipment
Providing helpdesk support across the organization (Zoho Desk) in English and Ukrainian
Managing tool access and subscriptions for our 100+ services: access audits, renewals, invoices, and coordination with the finance team
Supporting security basics — access control, phishing prevention, employee training
Documenting your work and keep improving our IT processes and knowledge base

Are a confident macOS user, curious about the Apple ecosystem, and eager to learn (advanced skills not required)
Have some hands-on IT experience — helpdesk, internship, or a technical degree
Communicate in English at B1–B2 — many of our users and suppliers are English-speaking
Know networking fundamentals (OSI model, protocols, possible security problems) and troubleshoot systematically
Are self-organized — you'll plan your own day and prioritize requests yourself

Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise.
Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you’re most productive. Our flexible hours help you stay agile and focused.
Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp.
Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being.
Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.
Global Sync: We align with U.S. holidays to keep our global teams in sync.
Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.

Helpdesk System Administrator

Key skills