Consumer Loan Servicing Representative

Role Overview

• Help members with their consumer lending needs through responsive, accurate support by phone, mail, and email
• Maintain loan servicing records
• Serve as a liaison for member and branch transaction questions
• Post payments and payoffs
• Process credit protection claims, loan corrections, SCRA-related updates, GAP insurance activity, and account transfers
• Perform credit bureau reporting and corrections
• Vehicle collateral file maintenance

Requirements

• A high school diploma or general education degree (GED)
• One to three years relevant experience required for Level II
• Two to five years relevant experience required for Level III
• Strong knowledge of consumer loan systems, car title procedures, credit union and governmental agency regulations and policies

Benefits

• Health Insurance (Choice of two nationwide PPO plans)
• 401(k) with employer match up to 6% and immediate 100% vesting
• Gain Sharing Bonus (eligibility rules apply)
• Long-term Disability Insurance
• Flexible Spending Medical Account (FSA)
• Flexible Spending Dependent Care Account
• Health Savings Account (HSA)
• Educational Assistance
• Employee Referral Bonus
• Remote or Remote / Hybrid work options