Successfully manage customer launches from kick-off to transition to Customer Success.
Establish and maintain productive, professional relationships with key customer personnel, Including management, executive and clinical staff.
Assist in understanding current customer workflow while establishing the best fit for eHealth products
Mitigate critical situations between the customer and eHealth.
Determine how to define, drive, and demonstrate the value (ROI) delivered.
Maintain consistent messaging with all corporate strategies.
Facilitate regular reviews with the customer during post-launch period, including in depth case and submission evaluations.
Maintain action registers of all customer needs.
Monitor all customer trends and acting accordingly during length of ownership.
Conduct ongoing customer trainings and optimizations.
Ability to simultaneously manage several projects.
Ability to complete tasks accurately and within strict time constraints.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis becoming a customer advocate
Work in conjunction with the eHealth VP of Enterprise Sales, Customer Success managers, Director of Clinical Optimization, Operations Director, and Operations managers.
Maintain working knowledge of all necessary platforms (SalesForce, Box.com, Trello, etc)

Associate’s degree in relevant field of study required; bachelor’s degree in business discipline preferred.
Three (3) to Five (5) or more of relevant work experience
Project management experience preferred.
Demonstrate effective educational and presentation skills in diverse settings from one-on-one to formal large group situations.
Ability to work independently with little or no direct supervision.
Experience with Electronic Medical Records preferred.
Proficiency with computer software (Excel, Word, Outlook, PowerPoint, etc.).
Excellent written and verbal communication skills.
Ability to learn and retain intimate understanding of eHealth Technologies business.
Ability to interact and cooperate with all employees.
Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity
Exercises good judgment and utilizes creative problem solving skills
Ability to complete tasks accurately and within strict time constraints
Ability to simultaneously manage several projects.

Product Implementation Specialist

Key skills