Guide, mentor, and inspire your team to resolve the most complex customer issues
Be the go-to escalation point for high-impact technical challenges and critical cases
Partner with product, engineering, and IT to ensure smooth operations and align goals
Optimize processes, hit SLA targets, and deliver a seamless customer journey
Build a culture of learning by encouraging documentation and technical skill development

Hands-on expertise with Linux systems, cloud platforms (AWS, Azure), and virtualization tools
Proven leadership experience in a technical support or customer-facing role
Strong troubleshooting skills and the ability to simplify complex issues for others
Empathy and communication skills that set you apart when managing escalations or coaching your team
A passion for problem-solving, collaboration, and delivering customer success

Work the way that fits your life – Remote or hybrid with flexible hours for a healthy work-life balance and the same technical equipment at home as in the office
Experience real freedom – Workation across the EU and in our summer office in Mallorca
Stay active and healthy – Access to the MultiSport Card and a wide range of fitness and wellness facilities
Enjoy exclusive perks – Attractive discounts on many products and services through our corporate benefits program
Recharge your energy – 30 days of vacation plus additional days off on Christmas Eve and New Year’s Eve
Take care of what matters – Meal vouchers to support your daily routine
Feel supported when it counts – Additional sick pay to give you peace of mind
Give back – An extra day off to get involved in social activities through our Volunteer Day
Make an impact – Take ownership and bring your ideas to life with real creative freedom
Keep growing – Individual professional and personal development opportunities in an innovative tech environment
Feel comfortable where you work – Modern, conveniently located offices across our European locations
Be part of a diverse team – Work in an international environment shaped by diversity
Create lasting memories – Company events and team activities you won’t forget

Teamlead Technical Support

Key skills