Support both field and internal technology operations
Lead and execute full-lifecycle site installations including planning, deployment, configuration, integration, testing, and turnover of computing, networking, telephony, printing, AV, and peripheral systems
Operate as the primary on-site technical authority, providing technical direction to Field Service Technicians, project teams, and third-party contractors while maintaining accountability for overall project outcomes
Provide remote technical support via phone, email, or messaging application for end users and field technicians
Install, provision, configure, and maintain structured cabling systems and branch technology
Troubleshoot, diagnose, repair, and upgrade hardware, software, network connectivity, VOIP, AV, and telecommunications systems
Analyze recurring issues, perform root cause analysis, and implement solutions
Comply with Asset Management protocols
Manage tickets end-to-end by opening, tracking, updating, and documenting task status
Train end users and client stakeholders on newly deployed technologies
Ensure sites are fully operational and client-ready upon completion of work
Travel regularly to support operations across the United States

Bachelor’s degree from accredited college or technical school OR equivalent relevant experience
Possess a valid driver’s license, allowing legal operation of a company vehicle
At least 21 years of age to meet company vehicle insurance requirements
Experience supporting network infrastructure, VOIP systems, and end-user devices
Previous experience in both field service and on-site/remote support roles
Strong troubleshooting and problem-solving skills with ability to work independently
Experience in a ticketing system (e.g., ServiceNow or similar)
Ability to travel regularly and work in varying environments
Strong communication and training/mentorship capabilities
Reliable high-speed internet access
Valid driver’s license and ability to travel between locations

Field Installer, IT Support – Network Solutions

Key skills