Case Manager – Olmstead Services

Role Overview

• Under the direction of assigned supervisors, Case Managers for Olmstead Services provide on-site, third-party case management services to residents of Nursing Facilities for Mental Health (NFMH) to facilitate residents’ return to the community of their choice.
• Be on-site at the NFMH to meet with residents and other service providers several days per week to complete at least one monthly one-on-one meeting with NFMH residents and/or legal guardian (as relevant).
• Ensure alignment of services offered by all providers and residents’ goals on a regular basis.
• Act as a liaison between NFMH nursing and social service staff, CCBHC Liaisons, CDDO Liaisons, Specialized Services, and other providers.
• Ensure that all relevant parties, including teams at the state agency, are notified of significant changes to a resident’s status.
• Complete all contract reporting requirements, including monthly reports and narrative resident reports.
• Demonstrate excellence in a person-centered, culturally competent approach, ensuring that residents are empowered to identify goals and preferences for their next steps after an NFMH admission.
• Promote a positive image of HealthSource by initiating, developing, and sustaining effective relationships with Olmstead Services stakeholders.
• Actively engage in the quality initiatives undertaken by HealthSource.
• Adapt to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude.
• Maintain confidentiality per Health Information Portability and Accountability Act (HIPAA) and relevant state statutes.
• Lead with and promotes HealthSource values.
• Perform all other duties as assigned.

Requirements

• Bachelor's Degree in social work or other human service-related field, or equivalent experience.
• Two (2) years of experience working with individuals with mental illness, substance misuse disorders, and/or IDD required.
• Experience with or knowledge of the CCBHC system and other social service networks serving Kansas, preferred.
• Case management, patient advocacy, or care coordination experience preferred.
• Ability to work independently and in cooperation with others;
• Strong oral and written communication skills;
• Strong interpersonal skills in working with diverse populations;
• Strong organizational skills;
• Demonstrate superior customer service skills;
• Prior computer experience and basic computer fluency;
• Demonstrate ability to learn and use new technologies, including computer programs and health record systems;
• Access to reliable transportation, and a valid Driver's License;
• Maintain effective, cooperative working relationships with people, both internally and externally, as it relates to the operations and business of HealthSource;
• Demonstrate an energetic and positive approach to the rapidly evolving changes and challenges of a complex workplace;
• Must successfully complete all required background checks.

Benefits

• Flexible scheduling options to promote a healthy work-life balance.
• Fully remote work capabilities.
• HealthSource covers 65% of health and dental insurance premiums.
• Employees receive 8 paid holidays, 2 floating holidays, and additional paid time off.
• Eligibility to participate in our 401k matching program after one year of employment.
• Unlimited access to trainings and continuing education units (CEUs) through our Learning Management System, Relias.
• HealthSource covers the costs for obtaining the ICH Crisis Helpline Specialist Certification.
• A variety of other benefits are offered and can be found in the Employee Handbook.
• Opportunities for career advancement within the organization.
• Additional benefits are available and outlined in the Employee Handbook.