Key skills
Communication
About this role
Role Overview
- Schedule and coordinate field service work
- Act as the primary point of contact between customers and service technicians
- Respond to queries and maintain good customer relations and preparation of quotations.
- Ensure service jobs are completed efficiently and to a high standard
- Maintain service records, track job progress, and manage workflow
- Assist with parts ordering, invoicing, and reporting as needed
- Monitor and track work in progress.
Requirements
- Ideally experience within OEM equipment or related heavy industry
- Excellent organizational and communication skills
- Ability to multitask and problem-solve in a fast-paced environment
- Ready to transition into a coordination role and support a skilled team
- Proficiency in service management systems or willingness to learn
- Strong communication & interpersonal skills
Benefits
- Competitive rates and overtime available
- Technical training & ongoing development
- Generous employee benefits, including 5 days bonus leave days and paid parental leave
- Corporate Health Insurance Discount
- Generous discounts for goods & services via our employee benefits program