Responding to inbound inquiries for disease management or medication alert programs
Provides information to members eligible for disease management or medication alert programs
Makes outbound attempts to program members to provide health information according to program standards
Diffuses situations with members who are resistant to health coaching and/or disease management interventions
Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health
Assists with increasing participants motivational level by addressing barriers and assessing needs
Conducts behavioral assessments to identify individual member knowledge skills and behavioral needs
May coordinate with others in the multi-disciplinary clinical team

Requires BA/BS in appropriate field of specialization
Minimum of 2 years of related experience in direct care health education exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background
Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred

Health Educator

About this role