Operations Manager – Off Cycle Reconciliations

Role Overview

• Oversee a team responsible for specialized reconciliation, balancing, and exception management activities within Wealth, Corporate, Commercial and Institutional Banking Operations (WCIBO)
• Lead and develop a team of approximately 9–10 employees located across two sites.
• Support daily operations related to off-cycle reconciliation and balancing activities performed on weekly, monthly, and quarterly schedules.
• Provide coaching, guidance, and accountability to team members while fostering a collaborative and inclusive work environment.
• Conduct performance, development, and employee engagement conversations.
• Learn and understand team processes, workflows, and operational requirements to effectively support the team's success.
• Review operational processes and identify opportunities to improve efficiency, reduce risk, and enhance controls.
• Partner with stakeholders and business partners to resolve operational exceptions and support issue resolution efforts.
• Promote consistency and alignment across teams, processes, and operating practices.
• Support ongoing operational initiatives, including process improvement and automation efforts.
• Develop an understanding of bonds and money market instrument (MMI) operational activities and support the team in those functions.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience
• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law