Senior Partner Success Manager, Omni

Role Overview

• Own post-go-live success for a portfolio of enterprise and midmarket Omni partners from first booking through sustained GBV growth
• Monitor partner health across booking volume, rate quality, conversion, and engagement; flagging risks and acting before they compound
• Drive GBV growth within your portfolio through proactive check-ins, performance reviews, and optimization recommendations
• Lead QBRs for strategic accounts and health check-ins for mid-market accounts, translating data into forward-looking strategy, not just reporting
• Serve as the first line of escalation for post-live partner issues, coordinating with Solutions Engineering and Product to drive resolution
• Ensure no partner goes 60+ days post-go-live without a meaningful check-in — catching adoption gaps before they become churn risks
• Get looped in at contract signature (before the SE starts the technical build) so you understand the partner’s goals, team, and definition of success from day one
• Coordinate alongside the SE during the implementation window: own the commercial and relationship track while SE owns the technical track
• Define activation milestones with each partner and hold both sides accountable to them
• Drive partners to first booking within the implementation window; own the handoff from SE to ongoing success management
• Build the partner’s internal champions — product, commercial, and operational contacts — so Engine has multi-threaded relationships before go-live
• Manage a tiered portfolio of strategic juggernauts to flashy startups, prioritizing your book according to revenue and brand potential
• Identify expansion opportunities within existing partner footprints — new use cases, user segments, or product lines
• Surface groups and channel pipeline opportunities and upsell in partnership with the Business Development team
• Contribute to the $30M Omni GBV goal through active portfolio management and a relentless focus on partner activation and retention
• Feed partner insights back into product and SE — you are the voice of the live partner base.

Requirements

• 8+ years in partner success, customer success, or strategic account management — ideally in travel tech, API/platform products, fintech, or SaaS
• Demonstrated track record managing a portfolio of B2B relationships with measurable revenue or GBV outcomes
• Experience working alongside or coordinating with technical teams without owning the technical work yourself
• Strong data orientation: you use metrics to tell stories, diagnose problems, and drive partner conversations
• High bar for communication: written, verbal, and async — you can synthesize a complex partner situation into a clear update for your VP
• Comfortable managing ambiguity and structuring your own work without constant direction.
• Prior experience with API-based product partnerships or platform integrations — you understand what it means for a partner to ‘go live’ technically and commercially
• Familiarity with hotel supply, OTA distribution, or corporate travel
• Experience building or contributing to health scoring models, QBR frameworks, or partner onboarding playbooks
• Exposure to GBV-based commercial models.

Benefits

• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Benefits: Check out our full list at engine.com/culture.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.