Onboarding Specialist

Role Overview

• Serve as the primary member contact and advocate until their care team is established
• Contact new members via telephonic outreach and identify member's existing healthcare services and new service requests
• Ensure that member needs are addressed by liaising with internal and external healthcare providers
• Educate the member on health plan offerings and address any questions or concerns
• Document members’ current healthcare services and new service requests
• Schedule new members’ initial nurse intake visits
• Provide clinical care to members via telehealth technologies for appropriate clinical care and management services
• Perform any other job related duties as requested

Requirements

• Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan required
• Five (5) years of relevant experience required
• One (1) year working in outreach or in the community with individuals who have behavioral, medical, social, or interpersonal complexities impacting their lives required
• Experience working in a multi-cultural setting required
• Experience using motivational interviewing techniques in a professional setting required
• Experience identifying unmet healthcare needs and escalating to the appropriate individual preferred
• Experience with electronic medical record and care management systems strongly preferred

Benefits

• substantial and comprehensive total rewards package
• bonus tied to company and individual performance