Senior Associate, Client Services
Plano, North Carolina, United States of America
Full Time
3 hours ago
$80,800 - $92,200 USD
Visa Sponsor
Key skills
Project Management
About this role
Role Overview
- Own the client experience in all interactions including detailed follow through
- Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels
- Keep internal and external stakeholders informed of status, risks and issues
- Work with partners driving to root cause and identifying sustainable solutions
- Learn and become an expert in Capital One credit, deposit, and treasury management products and services
- Collaborate within and across teams to analyze and resolve client issues
- Advocate for client’s needs with internal stakeholders
Requirements
- High School Diploma, GED or equivalent certification
- At least 2 years of experience in client services or customer service
- At least 2 years of experience in Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
- Bachelor's Degree or Military experience (Preferred)
- 3+ years of customer service, business process or project management experience (Preferred)
- 3+ years of experience with Treasury Management (Preferred)
- Must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC or Plano, TX, Richmond, VA.
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.