UCaaS Help Desk Support Representative

Role Overview

• Resolve client UCaaS technical issues promptly and efficiently.
• Handle provisioning and maintenance requests, including line transfers and user group additions.
• Contribute to UCaaS system maintenance, updates, and database reviews.
• Provide timely, detailed and accurate reporting to external and internal audiences.

Requirements

• College Degree
• 1+ years in telecommunications and/or UCaaS/Help Desk support

Benefits

• Inclusive and respectful work environment