design, implement, and maintain observability solutions that provide deep insight into the health, performance, and behavior of PCE and cloud infrastructure
collaborate closely with development, operations, and cross-functional teams to proactively identify and resolve issues, improve system performance, and optimize resource utilization
leverage the full capabilities of the OpsRamp platform, including Metrics Collection & Analysis, Log Management, Alerting & Notifications, Automation, and Dashboards & Reporting
design, implement, and maintain observability solutions with OpsRamp as the core platform
ensure data accuracy, quality, and integrity across observability systems
use OpsRamp data to troubleshoot performance issues and collaborate with development and operations teams to identify root causes
continuously assess and optimize the performance and effectiveness of the OpsRamp platform

Strong understanding of cloud platforms: AWS, Azure, and/or GCP
Experience with container technologies: Docker and Kubernetes
Proficiency in scripting languages such as Python, Go, or Bash
Experience with SQL and NoSQL databases
Solid understanding of networking concepts and protocols (TCP/IP, HTTP)
OpsRamp experience strongly preferred
Experience with at least one additional observability tool (e.g., Datadog, New Relic, Prometheus, Grafana, Elastic Stack, Splunk)
Strong communication and collaboration skills
Excellent analytical and problem-solving abilities
Ability to work independently and within a team environment
Passion for continuous learning and improvement
U.S. Citizen with active Secret clearance
Required Certification: DoD 8570/8140 compliant security certification, such as Security+ or higher (e.g., CISSP, CASP)

comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
a vision plan
dental insurance with the base dental plan option paid for by PGTEK
Life Insurance
Short and Long-Term disability
Critical Illness insurance premiums covered
matching 401(k) plan
discount on pet insurance through ASPCA Pet Insurance
Employee Assistance Program available at no cost to all employees
generous amount of PTO and Holidays
Education Assistance Program available after 12 months of employment

Observability Engineer – Active Secret Clearance

Key skills