Acts as a subject matter resource for internal and external scheduling users, patients, and providers
Assists team by handling more complex scheduling issues, specialized scheduling scenarios, and mentor phone lines
In manager’s or supervisor’s absence, assists in the investigation of safety events/scheduling issues and provides service recovery as a point person for escalation
Serves as a trainer/preceptor for new hires
Serves as a department resource for testing and training new or improved technology systems and processes
Participates in special project assignments, may collect or compile data, may pilot new workflows or processes
Collaborates with Supervisors and Workforce Management Coordinators to assist in real time floor management and assignment of resources
May participate in team member payroll activity
Brings attendance patterns to the attention of the supervisor

High School Graduate
Typically requires 4 years of experience in health care, insurance industry, contact center or customer service setting
Demonstrated ability to identify and understand issues and problems
Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations
Mathematical aptitude, effective communication skills and critical thinking skills
Ability to handle sensitive and confidential information according to internal policies
Technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology.

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short
and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Pre Service Scheduler Lead

Key skills