National Account Representative

Role Overview

• Schedule and coordinate Amazon haul-away appointments in accordance with customer availability and service requirements.
• Communicate with customers via phone, email, and platform messaging to confirm, reschedule, or update appointments.
• Work directly with franchise owners and field teams to ensure appointments are completed successfully and on time.
• Monitor open orders and proactively follow up to prevent delays or missed appointments.
• Maintain accurate and detailed notes within internal systems and Amazon platforms.
• Escalate service issues, customer concerns, or scheduling conflicts to leadership when necessary.
• Ensure all communications and scheduling activities comply with Amazon SOPs and company policies.
• Review multiple systems daily to verify appointment statuses and update records accordingly.
• Assist with order clean-up efforts, including following up on pending, canceled, or incomplete jobs.
• Support additional National Account scheduling needs as assigned.
• Perform other duties as required.

Requirements

• Experience working with service scheduling platforms and CRM systems.
• Experience supporting national accounts or large customer programs.
• Strong problem-solving and conflict-resolution skills.
• An associate's degree is preferred.
• Exceptional organization skills
• Thorough and accurate in all dealings
• Works well under pressure
• Time Management skills
• Deadline driven
• Self-motivated with strong multitasking proficiency
• Effective written and oral communication skills
• Strong problem-solving skills and the ability to adapt/learn on the fly
• Powerful interpersonal and prioritization skills

Benefits

• Check out our benefits offerings here: Neighborly Benefits
• Equity and bonus opportunities