IT Technical Support Engineer
Florida, Uruguay
Full Time
4 hours ago
No Sponsorship
Key skills
Citrix
About this role
Role Overview
- Provide rotational support for clinics with “Hands On” technical support and training
- Ensure timely resolution to tickets by Tier 1 vendor
- Monitor tickets by clinic to detect technology issues
- Work with SD Corporate team to implement solutions
- Travel to designated regional clinics for daily technical operational issues
- Provide Customer Relationship Management support related to technology infrastructure
Requirements
- Bachelor’s degree in computer science preferred
- 2-5 years Help Desk experience
- Proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1
- Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint (Desired)
- Valid state Driver’s License for travel to satellite offices and offsite meetings
Tech Stack
- Citrix
Benefits
- Medical and Prescription Drug Coverage
- Vision & Dental Insurance
- Employee Assistance Program (EAP)
- Health Savings Account (HSA) & Flexible Spending Accounts
- Paid Time Off (PTO)
- 401(k) Retirement Plan
- Life Insurance
- Tuition Reimbursement
- Disability Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Pet Insurance
- Identity Theft
- Legal Insurance