Office Coordinator

Role Overview

• Responsible for ensuring patients receive friendly, efficient service, supervising the medical reception staff.
• Planning and implementing operational processes of the front desk department.
• Working with other managers in the office to achieve operational goals.
• Manages more complex patient reception/medical records problems or insurance issues.
• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations.
• Is approachable and welcomes opportunity to provide feedback to staff and problem resolution to patients.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations.

Requirements

• High School graduate or equivalent with applicable college coursework or seminars in management and supervision.
• Prefer Associate’s or Bachelor’s degree in relevant field (Management, Healthcare Administration, etc.).
• Minimum of 3-5 years’ experience working in a Medical Office, with Reception or Cross-Trained Medical Assisting duties required.
• Prior supervisory experience strongly preferred.
• Demonstrated ability to work independently and supervise an office staff with the general oversight of the Clinic Manager.
• Ability to effectively supervise and manage functional area within the Medical Office (Reception, Medical Records).
• Knowledge of patient care procedures and organizational policies related to position responsibilities.
• Proficient/knowledgeable in medical terminology.
• Ability to perform mathematical calculations needed during the course of performing basic job duties.
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, EPIC, email, e-learning, intranet, Microsoft Word and Excel.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.

Benefits

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
• Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
• Maintains knowledge of and complies with IHA standards, policies and procedures.
• Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.
• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
• Responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.