Managing customer technical support issues relating to search data and services using the ZenDesk helpdesk system
Writing and maintaining documentation about the systems and updating with current processes and procedures
Analyzing internal data sets for completeness and accuracy using SQL queries and procedures
Receiving and processing customer dispute requests (changes to court records and/or expungements)
Review and extract relevant information from court documents and orders to ensure data accuracy and completeness
Other tasks assigned by the business

High School Diploma or an equivalent combination of education and experience
Associate's degree in criminal justice, computer information systems, or a related field, preferred
Minimum of 1 year of experience in customer support or database administration, or related fields
Experience with SQL Server and writing queries to insert, update, and delete data
Basic understanding of the United States court system and procedures
Excellent verbal and written communication, organization, and follow-up skills
Ability to translate technical terminology into information customers can relate to

Robust healthcare options – Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.
Employee Recognition & Rewards
At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.

Quality Analyst, Technical Support

Key skills