Design, build, and optimize AI-driven marketing and sales workflows within HubSpot CRM
Develop autonomous AI agents and chains of agents to automate customer engagement, lead qualification, follow-up, and internal sales operations
Architect CRM automation that improves efficiency across the entire customer lifecycle
Analyze customer and marketing data to uncover insights that improve campaign performance and sales conversion
Collaborate with Marketing, Sales, Product, and Executive teams to implement data-driven growth strategies
Design and maintain CRM data models, integrations, and reporting dashboards
Build predictive models and AI solutions that improve lead scoring, segmentation, and customer retention
Evaluate and implement emerging AI technologies that enhance CRM capabilities
Ensure CRM data integrity, governance, and best practices
Monitor automation performance and continuously optimize AI workflows

Bachelor's degree or higher in Engineering, Computer Science, Data Science, or Artificial Intelligence
Formal training or certifications in Artificial Intelligence and Data Science
Expert-level experience with HubSpot CRM
Strong background in CRM architecture and workflow automation
Experience building AI agents and multi-agent systems
Knowledge of LLMs, prompt engineering, and AI orchestration frameworks
Strong data science and analytics experience
Experience creating automated marketing and sales processes
Strong understanding of customer lifecycle management
Experience with marketing attribution, campaign analytics, and lead management
Excellent SQL and data analysis skills
Strong analytical, troubleshooting, and problem-solving abilities
Ability to translate business requirements into scalable technical solutions
Preferred: Experience with Python or JavaScript
Preferred: Experience integrating APIs and third-party SaaS platforms
Preferred: Familiarity with HubSpot Operations Hub
Preferred: Experience with vector databases, Retrieval-Augmented Generation (RAG), and AI orchestration platforms
Preferred: Knowledge of sales enablement technologies
Preferred: Experience implementing AI-powered CRM solutions in healthcare or SaaS organizations
Preferred: Understanding of customer journey mapping and revenue operations (RevOps)

CRM Engineer

Key skills