Operations Manager – Fulfillment Center, Facilities

Role Overview

• The Operations Manager will oversee day-to-day fulfillment center operations while also owning facilities management and cross-functional project management responsibilities.
• Manage daily warehouse operations including inbound/outbound logistics, inventory accuracy, order fulfillment, and dispatch to meet SLAs and KPIs.
• Monitor productivity, cost-per-unit, and service-level metrics; drive continuous improvement across shifts.
• Lead, coach, and develop supervisors and frontline teams; manage workforce planning and shift scheduling.
• Ensure compliance with health, safety, and quality standards (OSH requirements, SOPs, audits).
• Partner with Supply Chain, Transport, and Customer Service teams to resolve operational bottlenecks.
• Oversee maintenance, upkeep, and safety of the facility, including building systems, utilities, and equipment (MHE, racking, HVAC, fire safety systems).
• Manage vendor relationships and contracts for maintenance, security, cleaning, and utilities providers.
• Oversee solar/renewable energy infrastructure initiatives, regulatory liaison (e.g., utility/regulatory bodies), and sustainability programs where applicable.
• Ensure facility compliance with local building codes, fire safety, and environmental regulations.
• Manage facilities budget, including capex/opex planning and cost optimization.
• Lead incident investigations (workplace accidents, equipment failures) and implement corrective/preventive actions.
• Lead facility expansion, renovation, or infrastructure upgrade projects from planning through execution and handover.
• Develop project plans, timelines, budgets, and risk assessments; track milestones and report progress to stakeholders.
• Coordinate with contractors, architects, engineers, and internal stakeholders on capital projects.
• Drive process improvement and automation initiatives to enhance operational efficiency.

Requirements

• Bachelor's degree in Supply Chain Management, Industrial Engineering, Business Administration, Facilities/Building Engineering, or a related field
• Professional certification (e.g., CSCP, CPIM, Six Sigma) is an advantage
• Minimum five to eight years of operations experience, with at least two to three years in a managerial capacity
• Proven experience running warehouse/fulfilment center operations (e commerce, retail, or third party logistics environment preferred)
• Experience managing capital and operating expenditure projects end to end, including scoping, vendor selection, budget tracking, and timeline delivery (e.g., facility fit outs, system rollouts, automation and solar infrastructure projects)
• Hands on experience in facilities management, including mechanical and electrical maintenance, vendor and facilities management contract management, compliance and safety audits
• Experience managing multi site or cross market operations (e.g., Malaysia, Philippines, or broader Southeast Asia region) is a strong plus
• Experience overseeing third party vendors and contractors across facilities management, security, and warehouse labor
• Working knowledge of warehouse management systems, transport management systems, and inventory management systems
• Understanding of facilities management contract structures, including service fee benchmarking, escalation clauses, service level and key performance indicator frameworks, and penalty and suspension terms
• Project management fundamentals, including timeline planning, stakeholder tracking, and risk and issue management
• Familiarity with building systems (electrical, mechanical, fire safety, solar and renewable energy infrastructure) and relevant local regulatory bodies (e.g., TNB requirements in Malaysia)
• Budget ownership and profit and loss accountability across facilities and operations spend
• Process improvement exposure (Lean, Six Sigma, Kaizen)
• Proficient in Excel and Google Sheets, and PowerPoint for management reporting; business intelligence tools such as Power BI and Tableau are a plus
• Strong people management, including leading warehouse teams, supervisors, and coordinating with facilities management vendor staff
• Ability to juggle multiple concurrent workstreams (daily operations, live projects, facility issues) without losing sight of priorities
• Strong vendor and contract negotiation skills
• Clear communicator able to report to senior leadership on operations performance, project status, and facility risk
• Sound judgment under pressure, including incident response, service level breaches, project delays, or facility emergencies
• Detail oriented, especially with contract terms, cost benchmarking, and compliance documentation

Tech Stack

• Tableau

Benefits

• Willingness to be based on site at the fulfilment and warehouse facility, with flexibility for shift coverage during peak periods
• Willing to report at the fulfilment and warehouse facility 3x a week
• Willingness to travel across markets and facilities as needed